Seller and scope
This website is operated by DIGITECH VIETNAM TECHNOLOGY COMPANY LIMITED (CÔNG TY TNHH CÔNG NGHỆ DIGITECH VIỆT NAM), tax code 0110631431, No. 5, Alley 22 Mac Thai To Street, Yen Hoa Ward, Hanoi, Vietnam. Contact support@tidyhearthhome.com or +84 984 502 997.
Products and natural materials
Read the individual product’s dimensions, materials, quantity and intended use before ordering. Natural stone can vary in shape, colour, texture and weight within the stated range. Images represent the design and may not show the exact individual stone you receive. Do not assume certifications, load limits or suitability for a particular use unless expressly stated for that product.
Orders and prices
Prices are in USD. Review your order, delivery details and total before submitting. Orders depend on successful payment and availability. If we discover a material pricing or description error after an order, we will contact you to resolve it or cancel and refund the affected payment; we will not change an agreed price without your acceptance.
Delivery, returns and payments
Our Shipping Policy, Returns & Refunds Policy and Payment Information form part of the order conditions. Delivery estimates are not guaranteed dates. Conditions in force when an order was placed continue to apply to that order.
Responsible use and support
Use accurate contact and delivery information and do not misuse the website or its payment facilities. Keep products away from uses or conditions that exceed their stated purpose. Contact us promptly if an item is defective, incorrect or damaged.
Applicable rights
Nothing in these terms excludes mandatory consumer rights or remedies that apply to your purchase. We aim to resolve concerns directly through customer support. Updates apply prospectively to new orders.