Tidy Hearth Home is operated by DIGITECH VIETNAM TECHNOLOGY COMPANY LIMITED, tax code 0110631431, No. 5, Alley 22 Mac Thai To Street, Yen Hoa Ward, Hanoi, Vietnam. Contact support@tidyhearthhome.com about privacy matters.
Information we use
When you contact us or order, we use the information you provide, such as your name, email, phone number, delivery and billing addresses, selected products and order correspondence. The website also uses technical information needed to maintain sessions, protect forms and operate the store.
Why we use it
We use this information to process orders, arrange delivery, provide customer support, handle returns and refunds, prevent misuse and keep necessary business records. Optional marketing, if offered, is subject to the choices presented to you.
Service providers and international processing
We share the information needed to complete an order with relevant hosting, payment and delivery service providers. These services may process information outside your country, including in Vietnam. Payment providers handle payment credentials under their own privacy terms; do not send card details to our support address.
Cookies
Essential cookies support the shopping bag, login and checkout. Your browser can block or remove cookies, but this may prevent those functions from working. Where optional analytics or advertising cookies are introduced, the applicable choice or consent controls should be shown before use where required.
Retention and your requests
We retain order and correspondence records as needed for fulfilment, support, disputes and applicable record-keeping duties. You may contact us to request access, correction or deletion of your personal information, subject to applicable legal and record-keeping requirements. We may ask for reasonable verification before acting on a request.
Security and updates
We use HTTPS and reasonable safeguards to protect the store. No system can guarantee absolute security. Material changes to this policy will be published on this page.